Glossary

Enterprise Workspace is where enterprise and institutional customers manage their dedicated agent: knowledge curation, capability configuration, conversation review and performance analytics. It targets single-tenant deployments and emphasizes knowledge governance and brand consistency over lead marketplaces.

Master Workspace is the upper-level workspace used by network partners (MNP, DNP) to manage their members: member overview, sub-account administration, aggregated performance and network-level revenue views. It does not replace each member's own workspace.

Merchant Workspace is the merchant partner's back office: agent status, leads and customers, content and knowledge, analytics, settlement and settings. Its home page answers only four questions — are you live, how do you share, how many customers, what is next.

Website Workspace is the website partner's back office: widget and ad-slot configuration, distribution strategy, city and industry scope, traffic and lead performance, revenue share and settlement. It also carries white-label settings such as subdomain, brand name, primary color and default locale.

A Workspace is the operating back office for a given role: data, assets, agent configuration, leads and settlement. Each role has exactly one canonical workspace and one canonical route; no role may hold two parallel back offices. Every workspace must be registered in the platform URL inventory before release.